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Microsoft Certified Desktop Support Technician Microsoft Support Technician Microsoft Certified Desktop Support Technician Microsoft Client Microsoft Certified Desktop Support Technician Samenvatting De cursus MCDST is een 'Blended" cursus van in totaal 3 dagen klassikale training en zelfstudie. De klassikale lesdagen worden gescheiden gegeven. In de eerste week is er een lesdag en in de derde week zijn er twee lesdagen. In de tussenliggende week bestudeert de cursist een gedeelte van de stof aan de hand van de studieplanner. De training beslaat de stof van de MS2261 - Supporting Users Running the Microsoft Windows XP Operating System - en de training MS2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System. De cursist krijgt toegang tot tweede generatie E-learning in combinatie met on-line mentoring, twee MS Press cursusboeken, twee Transcender Proefexamens en een studieplanner. In de klassikale dagen worden de complexere onderwerpen behandeld en ligt de nadruk op oefeningen. De cursus MCDST leidt op voor de Microsoft examens 70-271 en 70-272. Extra studiemateriaal MCDST Self-Paced Training Kit: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Exam 70-271) MCDST Self-Paced Training Kit: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Exam 70-272) Transcender Proefexamen 70-271 Transcender Proefexamen 70-272 Transcender Exam Study Guide 70-271 Transcender Exam Study Guide 70-272 E-Learning: Windows XP System Support MCDST 70-271 (1 jaar geldig) E-Learning: Windows XP Application Support MCDST 70-272 (1 jaar geldig) E-Mentoring (1 jaar geldig) Studieplanner Short Description The course provides individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. The course also provides individuals with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. MilesMCDST combines the first and second course in de Microsoft Certified Desktop Support Technician curriculum. Download hier de volledige cursusomschrijving System Administration Before attending this course, students must have: Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration. A basic understanding of hardware components and their functions. A basic understanding of the major desktop components and interfaces, and their functions. A basic understanding of TCP/IP settings. How to use command-line utilities to manage the operating system. A basic understanding of technologies that are available for establishing Internet connectivity. Course Outline Introduction to the Desktop Support Technical Role and Environment This module introduces the role of the Desktop Support Technician (DST) and the role of the DST within the Microsoft Operations Framework (MOF). Examining the Desktop Support Technician Role The Windows Desktop Support Environment Interacting with Users Exploring and Configuring the Windows XP User Interface This module explains the major features and functions of the Windows XP user interface. Exploring and Configuring the Windows XP Desktop Environment Examining Control Panel Organizational Views Resolving Desktop Management Issues After completing this module, students will be able to identify and resolve desktop management issues. Desktop Management Concepts Troubleshooting User Logon Issues Troubleshooting User Configuration Issues Troubleshooting Security Issues Troubleshooting System Performance Resolving Network Connectivity Issues After completing this module, students will be able to identify and resolve network connectivity issues. Managing Computer Addressing Issues Troubleshooting Name Resolution Issues Troubleshooting Remote Network Connectivity Issues Resolving Hardware Issues After completing this module, students will be able to identify and resolve hardware issues. Managing Drivers Troubleshooting Drivers by Using Safe Mode Troubleshooting Storage Devices Troubleshooting Display Devices Troubleshooting I/O Devices Troubleshooting ACPI Resolving File and Folder Issues After completing this module, students will be able to identify and resolve file and folder issues. Managing Files and Folders Troubleshooting Access to Files and Folders Troubleshooting Access to Shared Files and Folders Troubleshooting Access to Offline Files Resolving Printer Issues After completing this module, students will be able to identify and resolve printer issues. Installing Local and Network Printers Troubleshooting Printer Drivers Troubleshooting Printers and Print Jobs Resolving Installation Issues After completing this module, students will be able to identify and resolve installation issues. Pre-Installation Tasks Troubleshooting an Attended Installation Troubleshooting an Upgrade Troubleshooting an Unattended Installation Troubleshooting the Boot Process Troubleshooting Desktop Application Support Issues After completing this module, students will be able to troubleshoot application compatibility issues and security issues related to applications on client computers that run Windows XP. Troubleshooting Win32 applications Troubleshooting security issues related to applications Troubleshooting application compatibility issues Troubleshooting MS-DOS-based and Win16 applications Troubleshooting Issues Related to Internet Explorer After completing this module, students will be able to support Microsoft Internet Explorer. Configuring and Troubleshooting General Settings Configuring and Troubleshooting Security and Privacy Settings Configuring and Troubleshooting Content Settings Configuring and Troubleshooting Connectivity Settings Configuring and Troubleshooting Program Settings Customizing Internet Explorer Troubleshooting Issues Related to Outlook After completing this module, students will be able to troubleshoot issues related Outlook. Configuring Outlook to Use Exchange Server Configuring Outlook Data Configuring Outlook for Internet E-Mail Troubleshooting Outlook Troubleshooting Issues Related to Office After completing this module, students will be able to support Microsoft Office. Configuring and Troubleshooting an Office Installation Configuring Office Security Configuring Office Recoverability Configuring Office Language Features Troubleshooting Issues Related to Outlook Express After completing this module, students will be able to support Microsoft Outlook Express. Configuring Outlook Express for E-Mail Importing and Exporting Outlook Express Data Configuring Outlook Express for Newsgroups This course will prepare the student for the following Microsoft Certified Professional exams: Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
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